Privacy Policy
Last updated: April 2026
Horizon Counseling Services, PLLC (“Horizon Counseling Services,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us through our website, our client portal, and other communication channels. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit https://horizoncounselingservicesut.com (the “Site”) or otherwise interact with us.
By using our Site, contacting us, or scheduling services, you agree to the terms of this Privacy Policy.
Who We Are
Horizon Counseling Services, PLLC is a mental health counseling practice located at 25 South Main Street, Suite 110, Centerville, Utah 84014. We provide in‑person and telehealth counseling services for children, adolescents, adults, couples, and families.
If you have questions about this Privacy Policy, you may contact us at:
Phone: 801‑663‑6006
Text: 801‑200‑3232
Information We Collect
We may collect the following categories of information when you use our Site, contact us, or receive services:
Information you provide directly
Name, email address, phone number, and any other contact details you provide via our contact forms, phone calls, text messages, or email.
Appointment preferences, general questions, and information you choose to include in messages sent through our Site.
Information you provide when you complete intake paperwork, consent forms, or other documents through our client portal (hosted by SimplePractice/ClientSecure).
Protected Health Information (PHI)
If you become a client, we collect and maintain health information such as your medical and mental health history, diagnoses, treatment plans, session notes, and billing information as part of your clinical record.healthcare.
PHI is governed by federal and state privacy laws (including HIPAA) and by our Notice of Privacy Practices, which explains how we use and disclose PHI in connection with your treatment, payment, and health care operations.mentalhealthof
Automatically collected information (website usage)
IP address, browser type, device information, pages visited, time spent on pages, and referring website, collected through cookies or similar technologies.
General location information (such as city or region) derived from your IP address.
Third‑party services and social media
Information collected by third‑party tools embedded on our Site (such as Google Maps, Instagram links, or analytics tools) is subject to those providers’ own privacy policies.dhhs.
If you interact with us through social media platforms (such as Instagram), those platforms may collect information about you in accordance with their own policies.
We do not knowingly collect personal information from children under the age of 13 through our Site. Clinical services for minors are provided only with appropriate consent from a parent or legal guardian.
How We Use Your Information
We use the information we collect for the following purposes:healthcare.
To provide and manage services
Responding to your inquiries, scheduling appointments, and communicating with you about your care.
Providing counseling and related mental health services, including maintaining clinical and billing records.mentalhealthof
Managing our client portal and telehealth services, including through SimplePractice/ClientSecure.
To operate and improve our website
Monitoring and analyzing Site performance, traffic patterns, and usage trends to improve user experience and content.
Maintaining the security and integrity of our systems, detecting and preventing fraud, misuse, or other harmful activities.
Administrative, legal, and compliance purposes
Complying with applicable laws, regulations, and professional obligations, including HIPAA and Utah state laws.healthcare.
Responding to lawful requests from courts, regulatory agencies, or law enforcement when required.
Enforcing our policies and protecting our rights, safety, and property, as well as the rights, safety, and property of our staff, clients, and others.
We do not sell your personal information.
Cookies and Tracking Technologies
Our Site may use cookies and similar technologies to:
Remember your preferences and improve basic functionality.
Understand how visitors use the Site so we can improve content and navigation.
Support security and performance features.
You may be able to control cookies through your browser settings; however, disabling cookies may affect some features of the Site.
If we use analytics or advertising tools provided by third parties (such as Google), those providers may collect or receive information from our Site to provide measurement services and to help us understand Site usage. These providers have their own privacy policies describing how they handle your data.
How We Share Your Information
We limit the sharing of your information to what is reasonably necessary to provide our services, operate our practice, and comply with the law.healthcare.
Service providers / business associates
We may share information with trusted vendors who perform services on our behalf, such as:
Electronic health record and client portal providers (e.g., SimplePractice/ClientSecure).
Website hosting and maintenance providers.
Secure email, texting, or telehealth communication platforms.
These entities are required to protect your information and use it only for the services they provide to us.
When required or permitted by law
We may disclose information to comply with legal requirements, court orders, subpoenas, or other lawful processes.
We may disclose information to protect your safety or the safety of others, such as in situations involving potential harm, abuse, or neglect as required by law.mentalhealthof
With your authorization
Apart from what is allowed or required by law, we will obtain your written authorization before using or disclosing your PHI for purposes not described in this policy or in our Notice of Privacy Practices.mentalhealthofutah+1
We do not sell or rent your personal information or PHI to third parties for marketing purposes.
Telehealth, Client Portal, and Electronic Communications
We offer online scheduling, telehealth, and secure messaging through a client portal hosted by SimplePractice at ClientSecure.me. Your use of the client portal is also governed by the portal’s own terms and privacy policy, which describe how that platform collects, uses, and protects information.awakenings.clientsecure+1
We recommend that you avoid including highly sensitive personal or health information when using unencrypted email or standard text messages, as these methods may not be fully secure.
When possible, we use secure platforms (such as our client portal or HIPAA‑compliant telehealth tools) for clinical communication and sessions.
Data Security
We take reasonable and appropriate measures to protect your personal information and PHI from unauthorized access, use, disclosure, alteration, or destruction. These measures may include administrative, technical, and physical safeguards, as well as the use of secure systems and business associate agreements with our service providers.
Nevertheless, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your information for as long as necessary to:mentalhealthof
Provide services to you and maintain accurate clinical and business records.
Comply with legal, regulatory, and professional record‑keeping requirements.
Resolve disputes and enforce our agreements.
Retention periods for clinical records are governed by applicable federal and state laws and professional guidelines.
Your Privacy Rights
Depending on your relationship with us and applicable laws, you may have certain rights related to your personal information and PHI.healthcare.
For clients receiving services, and subject to legal exceptions, you may have rights under HIPAA and Utah law, such as the right to:
Request access to and copies of your health records.
Request corrections (amendments) to your records if you believe they are inaccurate or incomplete.
Request restrictions on certain uses and disclosures of your information.
Request confidential communications (for example, asking that we contact you at a specific phone number or address).
Receive a paper copy of our Notice of Privacy Practices.
To exercise these rights, please contact us using the information provided in the “Who We Are” section above.healthcare.
Third‑Party Websites and Links
Our Site may contain links to third‑party websites, resources, or social media platforms, such as Instagram, Google Maps, or external articles. We are not responsible for the privacy practices, content, or security of those third‑party sites. We encourage you to review the privacy policies of any external websites you visit.
Location of Services
Horizon Counseling Services, PLLC primarily serves individuals in Centerville, Utah and surrounding communities, including Davis County and the greater Salt Lake City area. If you access our Site from outside the United States, please be aware that your information may be processed and stored in the United States, where privacy laws may differ from those in your jurisdiction.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we do, we will revise the “Last updated” date at the top of this page and post the updated policy on our Site. Your continued use of the Site after any changes are posted constitutes your acceptance of the updated Privacy Policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact:
Horizon Counseling Services, PLLC
25 South Main Street, Suite 110
Centerville, Utah 84014
Email: Crystalyn@horizoncounselingservices.net
Phone: 801‑663‑6006
Text: 801‑200‑3232